How G Travel made Scope 3 emissions reporting standard in group travel with Qondor.

Customer: G Travel.
Industry: Corporate travel, meetings & events, group travel.
Location: Norway: agencies nationwide from Farsund to Hammerfest, plus offices in Europe and Asia.
Scale: One of the largest Norwegian-owned travel agency chains.
Sustainability reporting tool live since: May 2025.
Challenge: No way to report accurately on group travel emissions; fragmented bookings, off-platform hotel reservations, no centralised data, and manual effort that would have required a full-time hire to sustain.
Outcome: Accurate, professional CO₂ reporting integrated into existing Qondor workflows, a competitive position in sustainability-led tenders, and the ability to release Norway's first full-agency sustainability report for the industry.

“We’ve never really been able to report properly on group travel emissions before. Gathering the data required for proper emissions reporting was a manual nightmare: fragmented bookings, off-platform hotel reservations, no centralised data source, and no bandwidth to calculate it all manually. Honestly, we’d probably have had to hire someone full-time just to work on sustainability reports. That’s how much work it would have been without Qondor.”

What is G Travel?

G Travel is one of the largest Norwegian-owned travel agency chains, with extensive experience across all types of travel-related services; corporate travel, group travel, meetings, and events. The company operates agencies across the length of Norway, from Farsund in the south to Hammerfest in the north, as well as its own offices in Europe and Asia.

Sustainability has been a genuine focus for G Travel for years, but the tools had not kept up, until now.

What sustainability problem was G Travel trying to solve?

Sustainability started appearing in nearly every RFP G Travel received. Clients subject to CSRD regulations are expected to track and report on their climate impact, including Scope 3 emissions from group travel and events. G Travel needed to be able to supply that data, but couldn't.

The obstacles were structural. Group travel bookings are fragmented by nature. Hotel reservations are often made off-platform. There is no single data source to pull from. And calculating emissions manually across all of those variables is not a task that scales.

"Gathering the data required for proper emissions reporting was a manual nightmare: fragmented bookings, off-platform hotel reservations, no centralised data source, and no bandwidth to calculate it all manually. Honestly, we'd probably have had to hire someone full-time just to work on sustainability reports. That's how much work it would have been without Qondor."

Without a tool, proper sustainability reporting on group travel was not feasible. With Qondor, it became a standard part of the workflow.

Why did G Travel choose Qondor's sustainability tool over a separate solution?

G Travel had been using Qondor to manage group travel and events long before the sustainability module launched. When the tool became available, the decision was easy.

"If you know how to use Qondor, you already know how to use the sustainability tool. It's that simple."

The team had already built their workflows inside Qondor. Adding sustainability data to existing offers was a natural extension of what they were already doing, not the adoption of a new system, a new interface, or a new data source to maintain.

"The fact that it's built into the platform we already use daily makes all the difference. We don't have to duplicate anything."

How does Qondor's sustainability tool address the specific complexity of group travel emissions?

Group travel is harder to report on than standard corporate travel because the data is dispersed. Flights, accommodation, ground transport, and food and beverage are often booked through different channels, on different platforms, at different times.

Qondor brings this data together and calculates CO₂ emissions across all relevant categories within the same platform the team uses to manage the project. The result is accurate, consistent emissions data that can be included in client proposals and used to fulfil Scope 3 reporting obligations, without requiring manual aggregation or a separate tool.

For G Travel, this means a task that would previously have required a full-time hire to manage at scale now sits inside their existing workflow.

What competitive advantage has sustainability reporting given G Travel?

Even as sustainability requirements in tenders fluctuate with broader economic conditions, G Travel is investing in the capability now to be positioned when demand accelerates.

"It's going to come back full force. And when it does, we'll be ready. We'll have strong systems in place, and our clients will feel the difference."

The competitive position G Travel is building is specific. Very few agencies in Norway can deliver verified Scope 3 emissions reporting for meetings and events. Most agencies talk about sustainability. G Travel is preparing to release an industry sustainability report; one of the first of its kind from a Norwegian travel agency.

"Everyone talks about sustainability, but very few release reports or show what their emissions are. We want to lead that change."

For clients with strong climate policies, the ability to receive structured, verified emissions data from their travel agency is a procurement differentiator. For G Travel, it is a way of converting a genuine commitment into something tangible and demonstrable.

What is G Travel's role in shaping Qondor's sustainability tool?

G Travel joined Qondor's Early Innovator Program, giving them early access to the sustainability reporting tool and direct input into how it develops. Because Qondor is built specifically for the meetings and events industry, the feedback from practitioners like G Travel shapes features that are relevant to real operational problems, not generic sustainability reporting frameworks.

"One of the best parts of being early is we get to give feedback that shapes the tool. That means the problems we deal with get solved in ways that fit our industry."

This relationship matters beyond product development. It positions G Travel as an active participant in the evolution of sustainability practice in their sector.

How central is Qondor to G Travel's day-to-day operations?

Qondor is the operational foundation of G Travel's group travel and events business.

"If we lost Qondor tomorrow, it would be chaos. We'd have to use a dozen other systems just to do what Qondor handles in one place."

Mistakes in group travel are expensive. A missed hotel rooming list, a miscommunicated departure time, a supplier confirmation that slips through. The financial and reputational cost of these errors is real. Qondor's structured workflow and reminder system reduces the risk of exactly these kinds of failures and gives project managers a reliable structure to work within.

"We've been in this business for a long time. What Qondor has built, especially now with the sustainability reporting, makes a real difference."