Customer: Centrum Travel Agency, part of the global GBT Network.
Industry: Group travel.
Location: Norway.
Sustainability reporting tool live since: May 2025.

A legacy of innovation in travel.

Centrum Travel Agency isn’t just any travel agency—they’re pioneers. As part of Bennet, Norway’s oldest and the world’s second-oldest travel agency, they’ve been selling travel since 1850, when Thomas Bennett founded Bennett Reisebureau. In fact, they made history by issuing the world’s first travel voucher in 1887 and the first-ever flight ticket in 1919.

Today, they continue that tradition of innovation by leading the charge in sustainability reporting for meetings & events. With a strong focus on corporate- and group travel, Centrum’s commitment to progress now includes one of the most pressing topics in the industry.

A longtime Qondor user takes the next step.

Centrum has relied on Qondor since 2020 to manage everything from offers and communications to project oversight and reporting. When they heard Qondor was launching a sustainability reporting tool, the decision to get involved early was immediate.

“There was no question. We’ve used Qondor for years, so when they launched a sustainability module, we knew we needed to be part of it”.

A faster post-pandemic comeback.

Centrum’s journey with Qondor started just before the pandemic hit. They onboarded in early March 2020, mere weeks before global travel came to a halt.

“Everything was set up and ready… and then the world stopped,” the team reflects. “But when we came back, Qondor helped us get back on our feet faster than we ever expected.”

Instead of going back to fragmented systems and manual workflows, Centrum used the downtime to streamline operations. Qondor became their central hub. When demand picked back up, they were ready. With efficient systems, digital tools, and a clear edge in the market.

“We honestly can’t imagine how we would have managed the group travel volumes we handle today without Qondor.”

From spreadsheets to certainty.

Before adopting Qondor’s sustainability reporting tool, Centrum had no real way to deliver reliable reports for group travel. Data was scattered, reporting was manual, and the process was anything but smooth.

“We tried pulling together data manually in spreadsheets. It was time-consuming, error-prone, and honestly didn’t give our clients the accuracy they needed,” says the team. “Now we’re confident in the numbers, and we can create reports in a fraction of the time.”

This is especially relevant for Centrum’s client base, which includes both mid-sized businesses and large tour operators running up to 50 trips per year. These clients are increasingly asking for data, driven by new regulations like CSRD and internal sustainability initiatives.

A strategic edge in every meeting.

Centrum doesn’t just use Qondor operationally, they use it strategically. In leadership and management meetings, Qondor provides critical data on project pipelines, proposal activity, event statuses, and more.

“It’s a core part of how we track performance, report progress, and plan ahead. It’s not just a tool for project managers, it’s part of how we run our business.”

Meeting the moment, and leading it.

While sustainability hasn't always been top of mind for their clients, Centrum has made it part of every conversation. They bring it up in new business meetings, ongoing client reviews, and even reflect it in their website messaging.

That proactive approach is now paying off. In competitive tenders and contract renewals, the ability to provide Scope 3 emissions reporting for group travel has become a key differentiator.

“It’s not just about ticking boxes anymore. Clients want real data. The fact that we can offer that through Qondor, while most agencies still can’t, gives us a clear edge.”

Built for the MICE industry, and it shows.

Designed specifically for the meetings & events industry, the sustainability reporting module fits seamlessly into Centrum’s workflows.

“The interface feels just like the rest of Qondor, so there’s almost no learning curve.”

Centrum also values their role in Qondor’s Early Innovator Program, which gives them the chance to shape the product through direct feedback.

“It’s great to be part of something that’s built with the industry, not just for it. We can bring in real use cases, and Qondor actually listens. We know that requirements around sustainability reporting isn’t going away. If anything, it’ll be mandatory across the board soon. We’re proud to be ahead of it, and with Qondor, we’re confident we can deliver what our clients need.”