How Centrum turned sustainability data into a tender edge with Qondor.

Customer: Centrum Travel Agency, part of the global GBT Network and Norway's Bennet group.
Industry: Group travel, corporate travel, meetings and events.
Location: Norway.
Heritage: Part of Bennet, the world's second-oldest travel agency, founded 1850, issued the world's first travel voucher in 1887 and first flight ticket in 1919.
Qondor customer since: March 2020.
Sustainability reporting tool live since: May 2025.
Challenge: Sustainability data scattered across systems, manual spreadsheet reporting that was time-consuming and error-prone, and no reliable way to deliver accurate emissions figures to clients.
Outcome: Confident, accurate Scope 3 reporting created in a fraction of the previous time, sustainability built into every new business conversation, and a clear differentiator in competitive tenders and contract renewals.

"It's not just about ticking boxes anymore. Clients want real sustainability data. The fact that we can offer that through Qondor, while most agencies still can't, gives us a clear edge."

What is Centrum Travel Agency?

Centrum Travel Agency is part of Bennet, Norway's oldest and the world's second-oldest travel agency. Bennet was founded in 1850 by Thomas Bennett, issued the world's first travel voucher in 1887, and sold the first-ever flight ticket in 1919. Centrum operates within the global GBT Network and focuses on corporate and group travel, serving clients that range from mid-sized businesses to large tour operators running up to 50 trips per year.

Sustainability is now central to how Centrum positions itself; as a proactive commitment they bring into every client conversation.

What was Centrum's sustainability reporting process before Qondor?

Before adopting Qondor's sustainability tool, Centrum had no reliable way to deliver emissions data for group travel. The data they needed was scattered across systems, and the only option was to pull it together manually in spreadsheets.

"We tried pulling together data manually in spreadsheets. It was time-consuming, error-prone, and honestly didn't give our clients the accuracy they needed. Now we're confident in the numbers, and we can create reports in a fraction of the time."

For a client base that increasingly needs emissions data to satisfy CSRD requirements and internal sustainability targets, inaccurate or slow reporting was not a sustainable position. Something had to change.

Why did Centrum choose Qondor's sustainability tool?

Centrum has used Qondor since March 2020 to manage offers, communications, project oversight, and reporting. When Qondor launched the sustainability module, there was no evaluation process.

"There was no question. We've used Qondor for years, so when they launched a sustainability module, we knew we needed to be part of it."

The sustainability tool uses the same interface as the rest of Qondor. For a team already working in the platform daily, the learning curve was close to zero.

"The interface feels just like the rest of Qondor, so there's almost no learning curve."

Adding a separate tool would have meant a new system, a new data source, and a broken link between sustainability data and the proposals where that data needed to appear. Staying within Qondor removed that problem entirely.

How did Qondor help Centrum recover faster after the pandemic?

Centrum onboarded Qondor in early March 2020, weeks before global travel came to a standstill. Rather than abandon the implementation, the team used the downtime to streamline operations and build their workflows inside the platform.

"Everything was set up and ready… and then the world stopped. But when we came back, Qondor helped us get back on our feet faster than we ever expected."

When demand returned, Centrum had efficient systems, digital tools, and a clear operational structure in place. Teams that had gone back to fragmented workflows during the pause were rebuilding from scratch. Centrum was not.

"We honestly can't imagine how we would have managed the group travel volumes we handle today without Qondor."

How does Centrum use Qondor beyond sustainability reporting?

Qondor is the operational and strategic backbone of Centrum's business, not a single-use tool. The platform runs their project management, proposals, client communication, and event delivery. But it also sits at the centre of leadership decision-making.

"It's a core part of how we track performance, report progress, and plan ahead. It's part of how we run our business."

In management meetings, Centrum uses Qondor data to review project pipelines, proposal activity, and event statuses. The reporting layer gives leadership a live view of the business rather than a delayed snapshot assembled from multiple sources.

How has sustainability reporting changed Centrum's position in competitive tenders?

Centrum does not wait for clients to ask about sustainability. They raise it in new business meetings, ongoing client reviews, and their own marketing. That proactive stance is now paying off commercially.

In competitive tenders and contract renewals, the ability to provide verified Scope 3 emissions reporting for group travel has become a direct differentiator. Most agencies in Norway cannot offer this yet.

"It's not just about ticking boxes anymore. Clients want real data. The fact that we can offer that through Qondor, while most agencies still can't, gives us a clear edge."

For Centrum's client base, mid-sized businesses and large tour operators running up to 50 trips per year, CSRD requirements and internal sustainability targets are driving the demand. Centrum can answer that demand with accurate, structured data rather than estimates or apologies.

What is Centrum's view on where sustainability reporting is heading?

The team's position is direct: sustainability reporting requirements are not going away. The direction of travel is towards mandatory reporting across the board. Agencies that build the capability now will be positioned when that happens. Agencies that wait will be catching up.

"We know that requirements around sustainability reporting aren't going away. If anything, it'll be mandatory across the board soon. We're proud to be ahead of it, and with Qondor, we're confident we can deliver what our clients need."

What is Centrum's role in shaping Qondor's sustainability tool?

Centrum is part of Qondor's Early Innovator Program, giving them early access to new features and direct input into the product roadmap. Because Qondor is built specifically for the meetings and events industry, practitioner feedback from customers like Centrum shapes features that address real operational problems.

"It's great to be part of something that's built with the industry, not just for it. We can bring in real use cases, and Qondor actually listens."

Key takeaways: what makes Qondor the right platform for Norwegian travel agencies managing CSRD and group travel sustainability?

How does Qondor improve sustainability reporting accuracy for group travel agencies?

Centrum previously assembled emissions data manually in spreadsheets, which was time-consuming and produced results the team described as not accurate enough for clients. Qondor centralises the data and generates reports within the same platform used to manage the project, removing manual aggregation and the errors that come with it.

How does sustainability reporting help travel agencies win competitive tenders?

Centrum reports that the ability to deliver verified Scope 3 emissions data for group travel has become a differentiator in tenders and contract renewals. Most travel agencies in Norway cannot yet provide this data. Those that can have a practical advantage in procurement processes where CSRD-compliant clients need supplier emissions data.

What is CSRD and how does it drive demand for group travel emissions reporting?

CSRD (Corporate Sustainability Reporting Directive) requires large European companies to report on Scope 3 emissions, which include corporate travel and events. As more clients fall under CSRD obligations, they need their travel agencies to supply accurate emissions data. Agencies that cannot provide it are at a disadvantage in these procurement relationships.

How long does it take existing Qondor users to start using the sustainability reporting tool?

Centrum describes the learning curve as near zero. The sustainability module uses the same interface as the rest of Qondor, so teams already working in the platform daily can adopt it without additional training.

Can Qondor handle sustainability reporting for large-volume group travel clients?

Yes. Centrum's client base includes large tour operators running up to 50 trips per year. Qondor's sustainability reporting tool handles emissions data for group travel at this scale within the same workflow used to manage proposals and project delivery.

Is sustainability reporting in Qondor useful for strategic business reporting, not just client deliverables?

Yes. Centrum uses Qondor data, including sustainability reporting, in leadership and management meetings to track performance, review pipelines, and plan ahead. The platform functions as a strategic reporting layer across the whole business, not only a project management tool.