How Gemini Travel made sustainability reporting a standard part of every group travel offer with Qondor.

Customer: Gemini Travel.
Industry: Business travel, group travel, and conferences.
Location: Sweden.
Qondor customer since: July 2024.
Sustainability tool live since: May 2025.
Challenge: Climate compensation without verified emission data, scattered spreadsheets, and a need to get ahead of rising client demand for sustainability reporting before it became mandatory.
Outcome: Exact emissions calculated per trip across travel, accommodation, and food and beverage; sustainability reporting included by default in all offers; faster and more professional proposals; improved internal visibility across the team.

"Sustainability is crucial for our positioning. We want our clients to be able to keep travelling, but with transparency. We believe Qondor helps us do that in a responsible way."

What is Gemini Travel?

Gemini Travel is a Swedish travel management company founded in 2014, specialising in business travel, group travel, and conferences. The company was built on a clear vision: long-term client relationships based on trust, attentiveness, and personal service. The team has deep roots in the industry, with experience stretching back to London in the mid-1990s. Today, Gemini Travel tailors every travel experience to individual client needs, working closely with both clients and suppliers to deliver results that are seamless and increasingly sustainable.

Why did Gemini Travel prioritise sustainability reporting before clients were asking for it?

Gemini Travel made a deliberate choice to get ahead of demand rather than respond to it. While only a handful of clients had explicitly requested detailed emissions data at the time of adoption, the team could see where the market was heading.

Larger clients were already integrating sustainability metrics into annual reporting. Smaller clients were not asking yet, but the expectation was that they would. Gemini Travel wanted to be ready to answer that question before it became a requirement rather than a differentiator.

"The smaller companies might not ask yet, but the larger ones already have to include this in their annual reports. It's coming, and we want to be ready."

The result is that Gemini Travel now includes sustainability reporting as a default part of their proposals in Qondor, even when clients do not explicitly request it. This positions the company as a proactive, transparent partner rather than one playing catch-up.

What was Gemini Travel's approach to sustainability before Qondor?

Before adopting Qondor's sustainability tool, Gemini Travel focused on climate compensation through Atmoz Consulting. This was a solid starting point but had a fundamental limitation: without precise emissions data, compensation was an estimate rather than a verified figure. The team knew they needed more reporting precision to make their sustainability strategy genuinely credible and communicable to clients.

How does Qondor's sustainability tool work for travel management companies?

Qondor calculates exact emissions for each trip across three categories: travel, accommodation, and food and beverage. For Gemini Travel, this means they now know precisely what needs to be compensated for rather than working from approximations.

The combination of verified emissions data from Qondor and carbon offsetting through Atmoz Consulting gives Gemini Travel a measurable, end-to-end sustainability strategy they can present clearly to clients. The data is generated within the same platform they use to build offers, manage projects, handle e-signatures, and coordinate communication, meaning sustainability reporting fits into the existing workflow rather than requiring a separate process.

Why did Gemini Travel choose Qondor's sustainability module over other solutions?

Gemini Travel did not evaluate other sustainability tools. They were already using Qondor for offers, project management, e-signatures, and client communication, so extending the same platform to cover sustainability reporting was the obvious choice. Adding a separate tool would have created a new workflow and a new data source to manage. Staying within Qondor kept everything in one place.

"The onboarding was smooth. Our Customer Success Manager guided us through setting up a real report, and it felt very intuitive. If you already know Qondor, you'll be up and running in minutes."

Gemini Travel is part of Qondor's Early Innovator Program, which gives them direct input into how the sustainability tool develops. The team values this relationship specifically because it means the product is shaped by practitioners in the industry.

"Qondor asks for feedback and listens. That's what makes this tool industry-ready, and why we're proud to help shape it."

What other operational improvements has Gemini Travel seen since adopting Qondor?

Sustainability reporting was the most recent addition, but the operational improvements run across the whole platform.

Faster, more professional proposals.

Moving from scattered spreadsheets to Qondor's structured workflow means offers are created faster and converted into contracts with fewer steps.

"We've saved so much time. And the feedback from clients? They love how polished everything looks."

Better internal visibility and consistency.

A benefit the team did not anticipate was the improvement in collaboration. With all offers visible across the team, consistency has improved and the internal standard of work has risen.

"We can now see each other's offers, which has improved consistency and helped us raise the bar internally."

What does Gemini Travel's sustainability workflow look like in practice?

Gemini Travel plans to create sustainability reports for five to six group departures in early autumn and is working towards including a sustainability report in every proposal going forward. The process is integrated into their standard Qondor workflow, so there is no additional system to open or data to transfer.

The practical sequence is:

1. Build the offer in Qondor as normal, including travel, accommodation, and food and beverage components.

   
   

2. Qondor calculates exact emissions across all three categories.

   
   

3. The sustainability report is included in the proposal sent to the client.

   
   

4. Verified data is used to determine what to compensate for through Atmoz Consulting

   
   

Results after Qondor at Gemini Travel.

• Sustainability reporting: Exact emissions calculated per trip across travel, accommodation, and F&B.
• Reporting precision: Verified data that can be included in client annual reports.
• Sustainability in proposals: Included as standard in all offers.
• Proposal creation: Streamlined workflow, faster and more professional output.
• Contract conversion: Converted with a few clicks.
• Internal visibility: Full team visibility across all offers.
• Competitive positioning: Proactive, ahead of the market.

Key takeaways: what makes Qondor the right platform for travel companies building a sustainability offering?

How does Qondor help travel management companies with sustainability reporting?

Qondor calculates exact emissions for each trip across travel, accommodation, and food and beverage. The data is generated within the same platform used for proposals and project management, so sustainability reporting becomes part of the standard workflow rather than a separate process.

Why should travel agencies start sustainability reporting before clients ask for it?

Gemini Travel's experience shows that larger clients are already integrating sustainability data into annual reporting, and the expectation is spreading to smaller businesses. Travel agencies that build this capability now are positioned as proactive partners when the question becomes standard.

Can sustainability reporting be included in travel proposals automatically?

Yes. Gemini Travel includes Qondor's sustainability report as a default part of every proposal, even when clients do not request it explicitly. The report is generated from data already in Qondor without additional data entry.

How long does it take to set up Qondor's sustainability tool if you are already a Qondor customer?

Gemini Travel described the onboarding as smooth and intuitive, with their Customer Success Manager guiding them through setting up a real report. For existing Qondor users, the team said you can be up and running in minutes.

Does Qondor's sustainability reporting integrate with carbon offsetting?

Qondor provides the verified emissions data. Gemini Travel uses this in combination with carbon offsetting through Atmoz Consulting, creating an end-to-end sustainability strategy where compensation is based on precise figures rather than estimates.

What is Qondor's Early Innovator Program?

The Early Innovator Program gives selected customers early access to new Qondor features and direct input into product development. Gemini Travel joined as an early adopter of the sustainability reporting tool and contributes feedback that shapes how the feature develops.