How Portal Travel centralised operations and raised proposal quality with Qondor.

Customer: Portal Travel.
Type: Travel agency.
Challenge: Dispersed project data across multiple tools, time-consuming manual processes, and inconsistent proposal quality during a period of significant growth.
Outcome: All operations centralised in one platform, manual tasks minimised, professional proposals delivered faster, and a measurably higher standard of client experience.

"Qondor has revolutionised how we manage proposals and projects. It's the central hub we needed to deliver professional, visually appealing proposals and streamline everything from offers to execution. We highly recommend it to anyone in the travel industry looking for an efficient, reliable solution."

What is Portal Travel?

Portal Travel is a travel agency that has grown from a small entrepreneurial business into a leading player in the travel industry, serving an expanding customer base. That growth created internal pressure: existing processes that worked at smaller scale could not keep up with increasing project volumes, client expectations, and the operational complexity that comes with a larger, more diverse workload.

What operational challenges was Portal Travel facing before Qondor?

Growth exposed three specific gaps in Portal Travel's operations.

• Dispersed information: Project data was spread across multiple tools, creating inefficiencies and making it difficult to get a clear overview of what was happening across the business at any given time.

  
  

• Time-intensive manual processes: Creating proposals, managing participant lists, and coordinating invoicing all required significant manual effort. The volume of work was increasing, but the processes had not scaled with it.

  
  

• Inconsistent proposal quality: Without a unified system, maintaining a consistently high and professional standard for client-facing proposals was a challenge. The quality depended too heavily on individual effort rather than a repeatable process.

  
  

Why did Portal Travel choose Qondor?

Portal Travel needed a platform that could act as a genuine operational hub rather than another tool to add to the stack. Qondor was selected because it addressed all three gaps in one place: proposal creation, participant and schedule management, and invoicing, connected in a single flow from offer to execution.

The platform's combination of usability and customisability was also a factor. Portal Travel needed something that would fit their specific workflows without requiring the team to adapt to a rigid system.

How does Qondor centralise Portal Travel's operations?

Every part of Portal Travel's project workflow now runs through Qondor. This centralisation has three direct effects.

• Proposals are faster and more professional. The platform enables the team to create visually appealing, consistently branded proposals without the manual effort that previously made this time-consuming. Clients receive a polished experience at every stage.

  
  

• Participant and schedule management is clear and coordinated. Attendee lists and daily programmes are managed within the same platform as the project itself, removing the coordination overhead that comes from managing these separately.

  
  

• Invoicing is connected to the proposal workflow. The flow from proposal creation to final billing happens within Qondor, reducing administrative overhead and the risk of errors that come from moving data between disconnected systems.

  
  

What results has Portal Travel seen since adopting Qondor?

• Streamlined workflows. Centralising operations in one platform has minimised manual tasks and freed up time for the team to focus on delivering better travel experiences rather than managing administrative processes.

  
  

• Improved project oversight. Qondor gives the team a clear, comprehensive view of all ongoing projects. Better visibility leads to better decisions and more efficient day-to-day management.

  
  

• Higher client satisfaction. Professional proposals and smooth participant management have raised the standard of the client experience Portal Travel delivers.

  
  

• Flexibility that fits the business. Qondor's customisable features align with Portal Travel's specific needs, making it an adaptable solution rather than a generic one.

  
  

What does Portal Travel say about Qondor?

"Qondor has revolutionised how we manage proposals and projects. It's the central hub we needed to deliver professional, visually appealing proposals and streamline everything from offers to execution. We highly recommend it to anyone in the travel industry looking for an efficient, reliable solution."

"With Qondor, we've achieved a new level of efficiency and professionalism. It's a true game-changer for our business."

What changed when Portal Travel started using Qondor:

• Project data: Centralised in one platform.
• Proposal creation: Fast, professional, and visually consistent.
• Participant management: Managed within the same project workflow.
• Invoicing: Connected from offer through to final billing.
• Project oversight: Clear overview of all ongoing projects.
• Manual admin: Significantly reduced.

Key takeaways: what makes Qondor the right platform for growing travel agencies?

What problem does Qondor solve for travel agencies experiencing growth?

As travel agencies scale, information becomes dispersed and manual processes struggle to keep pace. Qondor centralises project management, proposals, participant coordination, and invoicing in one platform, giving teams the structure and oversight they need to grow without adding operational overhead.

How does Qondor improve proposal quality for travel agencies?

Qondor enables teams to create professional, visually appealing proposals directly within the platform. The process is faster and more consistent than manual methods, and the output gives clients a more polished and credible experience.

Does Qondor connect proposals to invoicing?

Yes. Qondor connects the full workflow from proposal creation through to final billing, removing the manual handoff between systems and reducing the administrative effort and errors that come with it.

How does Qondor help travel agency teams manage participants and schedules?

Participant lists and daily programmes are managed within the same project in Qondor, keeping all relevant information in one place and removing the coordination overhead of separate tools.

Is Qondor customisable for travel agency workflows?

Yes. Portal Travel specifically highlighted Qondor's customisable features as a reason the platform fits their specific operational needs rather than requiring the team to adapt to a rigid system.