Customer: Nomago DMC.
Type: Destination management company (DMC).
Location: Zagreb, Croatia. Also operates across Slovenia.
Speciality: MICE; meetings, incentives, conferences, and events.
Clients: 100+ corporate clients.
Challenge: Every proposal built from scratch, gathering supplier information, updating prices manually, sourcing photos, and assembling a formatted PDF, taking around 10 hours per proposal.
Outcome: Proposal time reduced by 90%, from 10 hours to approximately one hour. Proposals now turned around in one to two days from initial enquiry.

"One hour. It's my biggest improvement, I would say."
— Josip Filipović, Nomago DMC Zagreb.

What is Nomago DMC?

Nomago DMC is a specialist destination management company operating across Slovenia and Croatia, with deep expertise in MICE: meetings, incentives, conferences, and events. Trusted by more than 100 corporate clients, the team handles everything from venue selection and ground transport to full incentive programme design, with a strong focus on sustainable travel.

Based in Zagreb, Nomago DMC is a small, focused team built for speed. When an enquiry arrives, the goal is always the same: respond fast, respond well, and win the business.

What was the proposal process at Nomago DMC before Qondor?

Before Qondor, every client proposal started from scratch. Josip Filipović, who leads travel at the Zagreb office, describes the process: gather supplier information, update prices manually, source new photos, and pull everything together into a formatted PDF document.

It was careful, thorough work. It was also slow. A single client proposal took around 10 hours to complete.

For a small team managing a steady pipeline of enquiries, many of them for groups of 10 to 35 people where margins are tight and turnaround expectations are high, that was a significant constraint. Every hour spent building one proposal was time not available for the next one. In high season, when enquiries stack up simultaneously, the limitation became acute.

How did Qondor change the proposal workflow at Nomago DMC?

Nomago DMC adopted Qondor to bring structure and speed to their proposal process. Rather than assembling documents from scratch each time, the team now works from a single platform where supplier content, pricing, and presentation come together in one place.

The shift removed the repetitive, time-consuming steps that had made every proposal a significant undertaking. What previously required hours of copy-pasting, reformatting, and rebuilding is now a matter of updating prices, swapping in new photos, and sending. The structure is already there. The heavy lifting is done.

"When it's high season, you depend on hotels, you depend on different suppliers. You have to be as efficient as you can be. But as soon as I get the offers, it's just click, click, click."
— Josip Filipović, Nomago DMC Zagreb

How much time has Nomago DMC saved on proposals since adopting Qondor?

One year after onboarding, proposal time has been reduced by 90%.

A process that previously consumed most of a working day now fits into approximately one hour. The team turns around complete proposals in one to two days from initial enquiry, fast enough to stay competitive on response time, and consistent enough to build a reputation for it.

The efficiency gain is felt most during high season, when multiple enquiries arrive simultaneously and the speed of response directly affects the likelihood of winning the business.

Results after implementing Qondor:

• Time to create a proposal: From 10 hours to 1.
• Reduction in proposal time: 90%
• Proposal turnaround from enquiry: 1 - 2 days.

What does a 90% reduction in proposal time mean for a DMC in practice?

For a small team managing a high volume of enquiries, the practical impact of cutting proposal time from 10 hours to one is substantial.

It means more proposals can be produced in the same amount of time without adding headcount. It means enquiries that arrive during peak season do not create a bottleneck that forces the team to choose which clients to prioritise. And it means the team can direct the time recovered towards client service, supplier relationships, and programme quality rather than document assembly.

For a DMC where margins on groups of 10 to 35 people are tight and competition is based partly on responsiveness, speed of proposal delivery is a direct commercial advantage.

Why does a DMC using Qondor benefit the travel agencies and TMCs working with them?

There is a second dimension to this story that extends beyond Nomago DMC's internal efficiency.

For TMCs, travel agencies, and event companies already using Qondor, working with a supplier who is also on the platform creates a direct operational advantage. When a DMC partner builds proposals inside Qondor, those proposals can be imported directly into a partner's own Qondor workflow. No reformatting. No manual data entry. No risk of details being lost in translation between systems.

What previously required hours of back-and-forth between a travel agency and their DMC partner becomes a matter of seconds. A shared platform removes an entire layer of coordination overhead from the collaboration.

Nomago DMC's adoption of Qondor makes them not just a strong regional DMC partner — it makes them a faster, smoother, and more directly connected one for any Qondor-using agency in their network.

What events and services does Nomago DMC provide in Croatia and Slovenia?

Nomago DMC covers the full range of MICE requirements across Slovenia and Croatia:

• Incentive programmes, including incentive travel on the Croatian coast.
• Corporate meetings and conferences, including events in Ljubljana and Zagreb.
• Venue selection and ground transport, across both markets.
• Full event management, from initial concept through to on-site delivery.

The team combines deep regional supplier knowledge with a hands-on approach and a strong focus on sustainable travel, making them a practical choice for corporate clients and travel partners looking for a specialist in the region.