How Bidvest Travel streamlined group travel and event operations with Qondor.

Customer: Bidvest Travel (Bidtravel), including subsidiaries Quadrel Travel Management (representing CWT in South Africa) and Rennies BCD Travel.
Industry: Travel management; corporate and leisure, local, regional, and international.
Challenge: Disconnected processes across multiple business units, slow proposal creation, limited visibility over event progress and scope changes.
Outcome: A unified platform across all business units, faster professional proposals, improved reporting, and stronger client communication

"For us at Bidtravel, the decision to go with Qondor was driven by the need for an efficient, centralized platform that allows our project managers to work seamlessly and present professional offers. We found that Qondor goes beyond other software solutions, offering a comprehensive system that truly supports our goals."

What is Bidvest Travel?

Bidvest Travel (Bidtravel) is a travel management business providing top-tier services to corporate and leisure clients across local, regional, and international networks. Its subsidiaries include Quadrel Travel Management, representing CWT in South Africa, and Rennies BCD Travel. Bidtravel acts as the group support function across all businesses, identifying and sourcing technology that can benefit multiple entities at once.

What problem was Bidvest Travel trying to solve?

Across Bidtravel and its subsidiaries, the team needed a unified platform to manage group travel and event operations more effectively. The specific gaps were:

• Manual processes that slowed down day-to-day operations.

  
  

• No single place to track event progress or monitor scope changes.

  
  

• Inconsistent proposal quality across business units.

  
  

• Limited visibility over tasks, workload distribution, and project status.

  
  

The team evaluated several platforms before identifying Qondor as an all-in-one sales and operations solution.

Why did Bidvest Travel choose Qondor over other platforms?

After comparing Qondor directly against existing systems, the decision came down to a combination of centralisation, proposal quality, and operational control.

For Bidtravel as a group, the key driver was a centralised database that brought all project management tasks into one place, reducing the effort needed to coordinate across business units and communicate with clients.

For CWT (Quadrel Travel Management), the ability to compare Qondor's features directly against existing tools made the case clear. The platform centralised processes and improved the speed of responding to clients, which the team described as directly improving their success rate.

For Rennies BCD Travel, Qondor's proposal-centric approach stood out. The focus was not simply on sending quotes. It was on delivering professional proposals with the right look and feel, complete with task assignment, workload distribution across consultants, and progress tracking in one view.

How did Qondor change day-to-day operations across the Bidtravel group?

Integrating Qondor delivered improvements across all three business units.

Bidtravel gained a single location for all project management activity, enabling faster, more professional client communication and the ability to send out offers significantly more quickly.

CWT benefited from faster turnaround times on cost estimates and more responsive client communication. Quick, accurate responses to client requests became a competitive advantage.

Rennies BCD moved to more dynamic, visually appealing proposals and gained access to Qondor's reporting system to track operations more effectively. The result was improved internal processes and stronger client interactions.

What was the onboarding and trial experience like?

The trial period gave all three business units a supported, hands-on view of how Qondor would fit into their workflows before committing.

For CWT, being able to compare Qondor against existing systems side by side made the evaluation straightforward. The platform's ability to centralise processes was visible from the start.

For Rennies BCD, the trial confirmed the platform was intuitive and quick to learn. The team were able to create dynamic, content-rich proposals within the trial period, and the professional output matched exactly what they needed to raise the standard of client communication.

The Qondor team's support throughout evaluation, onboarding, and rollout was described as exceptional by all three business units.

What did Bidvest Travel gain by standardising on Qondor?

• Project management: All tasks centralised in one platform.
• Proposals: Professional, dynamic proposals with consistent look and feel.
• Task management: Tasks assigned and tracked per consultant.
• Cost estimates: Faster responses to client requests.
• Reporting: Robust reporting across all units.
• Onboarding: Well-supported trial, smooth rollout.

What does Bidvest Travel say about Qondor?

"Rennies BCD has seen how Qondor empowers us to offer clients more dynamic and visually appealing proposals. We're now able to track our operations more effectively with Qondor's robust reporting system, which has enhanced our internal processes and client interactions."

The group's own conclusion captures the shift Qondor enabled: streamlined operations, more compelling proposals, and stronger client relationships across every business unit.

Key takeaways: what makes Qondor the right platform for travel management companies?

What problem does Qondor solve for TMCs with multiple business units?

Qondor replaces fragmented tools and manual processes with a single platform connecting project management, budgeting, proposals, task tracking, and reporting. Teams across multiple entities can work from one source of truth.

How does Qondor improve proposal quality for travel management companies?

Qondor's proposal-centric approach lets teams build professional, visually polished proposals directly within the platform. Proposals are dynamic, content-rich, and consistent in look and feel, replacing manual documents built in Word or PowerPoint.

Does Qondor support multi-entity or group travel management operations?

Yes. Bidvest Travel standardised Qondor across three separate business units — Bidtravel, CWT (Quadrel), and Rennies BCD — each with distinct operational needs, from a single group rollout.

How does Qondor help travel management companies respond faster to clients?

By centralising cost estimates, supplier information, and project data in one platform, teams can produce accurate quotes and professional proposals significantly faster, reducing the time between client enquiry and offer delivery.

What kind of reporting does Qondor provide for travel and events operations?

Qondor includes a robust reporting system that gives teams visibility over project status, supplier spend, task progress, and financial performance across all active projects.