How BCD Meetings & Events standardised operations across EMEA with Qondor.

Customer: BCD Meetings and Events.
Role: Corinne Nobel, Process Improvement Manager EMEA.
Challenge: Disconnected operational processes across multiple countries and cultures.
Outcome: One standardised workflow for all Meeting Planners across EMEA, real-time financial visibility, and consistent client proposals at regional scale.

"Qondor is the backbone for our M&E business"

What is BCD Meetings & Events?

BCD Meetings and Events is a world leader in crafting digital and live experiences that connect organisations with the people that matter most. Operating across multiple countries and cultures in EMEA, their Meeting Planners manage complex events with financial oversight, supplier coordination, and client communication all running in parallel.

What problem was BCD Meetings and Events trying to solve?

BCD M&E had been searching for a project management tool capable of combining their operational processes into one coherent workflow. The challenge was not just finding software. It was finding something that could work across different countries, legal requirements, and team cultures without creating more fragmentation.

Manual proposals built in Word and PowerPoint were time-consuming to update. Financial oversight was spread across disconnected systems. Standardising quality across EMEA felt out of reach.

When BCD M&E acquired TicketBiz in 2015, the team there spoke directly about how much Qondor had improved their own operations in the Swedish and Norwegian market. That recommendation prompted a closer look.

How did BCD Meetings and Events implement Qondor across EMEA?

After analysing their regional requirements, BCD M&E moved to implement Qondor across their EMEA operations. The first step was establishing a single operational process for all Meeting Planners, regardless of country or culture.

Qondor allowed the team to:

• Standardise one operational workflow across multiple markets.

  
  

• Align legal terms and improve compliance between countries.

  
  

• Roll out changes efficiently once the standard process was set.

  
  

• Push financial data from their existing systems into Qondor via API, without rebuilding their finance infrastructure

  
  

The implementation did not require ripping out existing systems. Qondor connected to their financial setup through straightforward API integration, making the data visible where planners needed it most.

What was the first sign that Qondor was the right choice?

The turning point came during the first product demo. The feature that landed hardest was the Project Ledger.

The Project Ledger gives every Meeting Planner a complete overview of:

• Estimated costs and actual costs per project.

  
  

• Payment status to suppliers.

  
  

• Estimated gross sales and revenue.

  
  

• Actual sales figures.

  
  

• Whether client invoices have been paid.

  
  

Before Qondor, this financial picture required jumping between systems. With Qondor, every planner could access the full financial status of every project in a single click. For teams managing cash flow and profitability across large, multi-supplier events, this was a fundamental shift.

The second moment came when supplier reporting arrived automatically as part of the offer process. Building a budget, generating an online proposal for the client to sign digitally, and producing a global supplier spend report, all from one flow, was described as jaw-dropping by the team.

How did Qondor improve financial transparency for BCD M&E's clients?

During implementation, BCD M&E identified a need to offer clients clearer, more transparent budgets. After consultation with their tax, legal, and finance teams, Qondor developed the functionality based on BCD M&E's input.

The result is a proposal format that shows all meeting costs in full: supplier costs, fees, and related charges. Clients can see exactly what they are committing to and manage their own budgets with confidence.

This level of transparency proved especially important during periods of last-minute cancellations. When clients could see the real-time cost breakdown of their event at any moment, from any device, conversations around changes became clearer and faster.

How did Qondor change the way BCD M&E presents proposals to clients?

Before Qondor, every proposal was created manually in Word or PowerPoint. Updating them when requirements changed, or after supplier negotiations, was time-consuming and offered little room for interactivity.

With Qondor, BCD M&E moved to a consistent, branded proposal format that works on mobile. The same look and feel appears across every market. Updates happen in one place. Clients interact with a polished, digital experience rather than a static document.

The shift strengthened brand awareness and raised the quality of client communication at the same time as it reduced the time planners spent creating and editing documents.

What did BCD Meetings and Events gain by standardising on Qondor?

Standardising on Qondor delivered measurable operational improvements across BCD M&E's EMEA operations:

• Operational workflow: One standardised process for all Meeting Planners.
• Financial visibility: Real-time project ledger accessible in one click.
• Proposals: Consistent, branded, digital proposals signed online.
• Supplier reporting: Generated automatically as part of the offer workflow.
• Compliance: Standardised legal terms and cross-market compliance.
• Client budget access: Live digital budgets accessible anywhere, any device.

What does BCD Meetings and Events say about Qondor?

Corinne Nobel, Process Improvement Manager EMEA at BCD Meetings and Events:

"It felt like we were finally stepping into the future."

The team's own description of the transition captures what the platform made possible: a regional operation that had been managing complexity through manual effort could finally work from one source of truth, with consistent quality and real-time visibility across every project.

Key takeaways: what makes Qondor the right platform for large M&E operations?

What problem does Qondor solve for TMCs and large event teams?

Qondor replaces fragmented tools and manual processes with a single platform that connects project management, budgeting, proposals, supplier coordination, invoicing, and client reporting.

Who is Qondor built for?

Teams in TMCs, travel agencies, event agencies, and venue operations that need to manage multiple events at scale, protect margin, and deliver a consistent client experience across markets.

What is the Project Ledger in Qondor?

The Project Ledger is Qondor's real-time financial overview for each project. It shows estimated and actual costs, supplier payment status, gross sales figures, and client invoice status, all accessible in a single view.

Does Qondor support multi-country and multi-currency operations?

Yes. BCD M&E standardised their EMEA operations across multiple countries and cultures using Qondor, including aligned legal terms and compliance management.