Company: Connections.
Industry: Business Travel and events.
Location: Norway.
Qondor customer since: 2014 
Sustainability reporting tool live since: Early May 2025.

Connections, a long-time Qondor user and sustainability pioneer, adopted Qondor’s sustainability reporting tool to streamline event CO₂ reporting and support clients affected by CSRD regulations. With full integration into their existing workflows, they’re leading the way in Scope 3 emissions reporting and sustainable event planning, while saving time and winning more tenders.

Connections has extensive experience planning corporate travel, incentives, and events for businesses. Their passion lies in tailoring and curating memorable experiences. From creative brainstorming to smart travel recommendations, they work closely with clients throughout the planning process. With the support of their own mobile app and technical solutions like digital registration, the logistics run smoothly, leading to perfectly executed events where every detail is in place.

The challenge: leading on sustainability but lacking the tools.

Connections isn’t new to sustainability. In fact, they were Norway’s first travel agency certified by Eco-Lighthouse, all the way back in 2008. They’ve always believed in greener meetings & events, but up until recently, few of their customers had it high on their agenda.

Connections have had sustainability on the agenda for years, but the big demand just wasn’t there… until regulations came knocking.

With the introduction of new sustainability directives and CSRD requirements, the tone shifted. Suddenly, clients were asking how they could understand the environmental footprint of their corporate trips, and Connections needed a way to give them answers.

Before Qondor’s sustainability reporting tool, they did their best with a manual "traffic light" workaround, marking greener options in proposals. But accurate emissions data? That wasn’t available. Until now.

Why Qondor was the obvious choice.

Connections has been using Qondor since it was first introduced to the open market in 2014. Marianne Reistveit, Owner and CEO of Connections, was among the early advocates for such a system,  and as such,  played a role in Qondor’s initial development from 2005. They were also the first ones to adopt the tool when it was introduced. From the beginning, Connections has viewed Qondor not merely as a supplier, but as a strategic product partner.

“We’ve always had a great relationship. When we spot something the industry needs, Qondor listens and builds.”, says Marianne Reistveit.

When sustainability reporting became a reality, they didn’t look elsewhere. Qondor already handled their project workflows, communication, and offers. Why bring in another system?

“Our entire ecosystem lives in Qondor. No duplicates, no clunky add-ons. Just everything in one place.”, she says.

And when it came time to actually test the reporting tool, it passed with flying colours. In fact, they handed the creation of sustainability reports to a new employee—and she was able to create her first sustainability report in minutes.

“It’s so intuitive. If you know Qondor, you’ll know the sustainability tool.”

Making reporting a strategic advantage.

Today, Connections includes sustainability reporting in every proposal, even if it’s not yet top of mind for every client.

“It’s often not the first thing clients ask about…Yet.  but it’s a differentiator. It gives us a competitive edge.”

And for the clients who do take sustainability seriously? There are ways to get creative. One of Connection’s clients now uses emissions tracking to power an internal ‘climate credit’ system. Staff cycle to work or eat plant-based meals to earn the right to attend a company retreat, basically making the retreat climate neutral.

“These are the kinds of initiatives that turn sustainability from talk into action.”

From friction to full-scale efficiency.

Without Qondor, Connections admits sustainability reporting at this level wouldn’t be happening at all.

“We wouldn’t have dared to start without Qondor. The manual effort would’ve been enormous.”

Today, they manage hundreds of projects across the platform. In just six months, they’ve created 200 projects and sent nearly 4,000 customer emails, all managed from within Qondor. It’s streamlined, scalable, and saves them time in every RFP.

“Qondor is a critical tool for us. We use it full scale, and we win more clients because of the time it saves and the quality it delivers.”

Building for the industry, with the industry.

One of the biggest reasons Connections trusts Qondor? The tool isn’t built in a vacuum. Feedback from early adopters like Connections is baked into the roadmap.

“We’ve been talking about the need for sustainability reporting in our industry for years. Now, with Qondor, we finally have something that works, and we helped shape it.”

From day one, Qondor has made it a priority to build for the real needs of meetings & events professionals, not generic software users. That’s why they partner closely with early innovators, ensuring every feature reflects how the industry actually works.